Free shipping on Australian orders over $100!  All prices in AUD.  Enquire for lay-by.

Sales & Shipping Policies

General

By purchasing any item(s) from this website or business (‘Pinscher Group Pty Ltd’, ‘Pinscher Group’, ‘Magna Knives’, ‘magnaknives’, ‘we’, ‘us’ ‘our’), you (the ‘purchaser’, ‘you’, ‘your’)  acknowledge and accept: the following terms, conditions, and policies; and that you have entered into a binding sale contract with us.

The following terms, conditions, and policies take priority over any inconsistent terms, conditions, and policies, whether explicit or implied.

Magna Knives is both a reseller and authorised dealer. We may not necessarily be associated with the companies whose goods we sell.

The purchaser is responsible for compliance with and payment of all import charges and any applicable taxes, and additionally responsible for compliance with all relevant laws. Magna Knives is not responsible for the illegal use or possession of goods sold, nor any related penalties. Magna Knives offers no compensation for goods confiscated by government agencies or law enforcement. Magna Knives stocks and sells only manual opening knives.

Magna Knives promotes the safe and legal use, handling, storage, etc., of all goods. Safe and legal use, handling, storage, etc. of goods is the sole responsibility of the purchaser. Magna Knives is not responsible for any injury to or death of any person or animal, or damage to or destruction of property due to: use or misuse; unsafe or illegal use, handling, storage, etc. of goods sold.

All items are checked and photographed prior to sale and shipping. Shipped items will have passed our inspection and quality checks. Some variation between knives of the same model is to be expected, due to factors such as machining tolerances and hand-finished grinds. Knives may show minimal wear inherent to manufacturer testing and factory quality assurance, e.g. from stop pin engagement. The performance and action of knives changes as knives ‘wear in’. During this period, lock stick may be expected.

Magna Knives reserves the right to cancel any order, either in part or in full, at its sole discretion, for any reason.

In the event of an order cancellation, Magna Knives will refund all monies received by Magna Knives with respect to the cancelled transaction (i.e. item and shipping costs) to the purchaser. Magna Knives is not responsible for any additional costs or investments made by the purchaser including, but not limited to,: shipping forwarder subscriptions, pre-payment of taxes or import duties, additional hardware (e.g. scales, screws, pocket clips) purchases.

Magna Knives strives to ensure all purchasers enjoy premium customer service. We are therefore prepared to vary our policies in some circumstances. This flexibility is provided on a case-by-case basis at Magna Knives’ sole discretion, and must not be considered a permanent variation of our policies. Should you have a special request, please email us at contact@magnaknives.com and we will endeavour to accommodate it.

Shipping

At this stage, our primary shipping locations are Australia and the United States. If your country isn’t listed as a shipping option, email us at contact@magnaknives.com, and we’ll update our international shipping destinations.

Free shipping to Australian addresses is offered on orders over $100.

International shipping rates varies between items. Shipping consolidation may be available for orders with a total value less than $2,000.

International orders with a total value of $2,000 or more, placed on eBay, will be cancelled due to Australian export regulations.

International orders with a total value of $2,000 or more, placed on our website, may likewise be cancelled. We instead recommend placing multiple orders, worth less than $2,000 each, which will be shipped separately.

Individual items valued at or above $2,000 will not be shipped internationally.

Orders will be shipped as soon as practicable once full payment has cleared – this is usually the following business day.

All orders will be shipped with tracking. Tracking numbers will be emailed after product shipment.

Lay-by

Magna Knives offers a lay-by or ‘buy now, pay later’ service in accordance with the following terms.

Full payment of lay-by purchases is to be paid in four equal instalments. The first instalment is due at the time of purchase, and the remaining three instalments are each due one calendar week after the prior instalment’s due date.

Magna Knives reserves the right to decline offering this service: for any item; to any customer; or, for any other reason it thinks appropriate.

Orders will be shipped only once full payment of funds has cleared.

Magna Knives may, but is not obliged to, extend instalment due dates at the purchaser’s request. Magna Knives understands payments may not be instant, and will therefore display reasonable lenience with respect to due dates, where the purchaser provides suitable evidence of the relevant payment.

Should the purchaser fail to have made full payment one week after the final instalment’s due date, Magna Knives will refund all monies received by Magna Knives with respect to the reneged transaction (i.e. item and shipping costs) to the purchaser, but for the initial instalment, which shall be forfeited by the purchaser as consideration for the lay-by service. Should the purchaser fail to provide, within a reasonable time, details to Magna Knives for the return of their funds, the total value of their funds transferred to date shall be forfeit.

Pre-orders

From time to time, Magna Knives will list items prior to receipt of stock. These items will be listed and clearly marked as pre-order only.

Items will be shipped in accordance with our ordinary shipping policies once stock has been received and has passed our quality checks.

Magna Knives may cancel any pre-order at any time prior to shipping for any reason including, but not limited to,: receipt of incorrect or faulty stock, and payment failure.

Pre-orders cannot be cancelled by the purchaser, and are excluded from our change of mind return policy, except at the sole discretion of Magna Knives. Returns may be mandated in some circumstances under Australian Consumer Law.

In the event of a pre-order cancellation as cancelled by Magna Knives, Magna Knives will refund all monies received by Magna Knives with respect to the cancelled transaction (i.e. item and shipping costs) to the purchaser.

In the event of a pre-order cancellation as cancelled by the purchaser, Magna Knives will refund all monies received by Magna Knives with respect to the cancelled transaction (i.e. item and shipping costs) to the purchaser, but for a 10% processing fee which shall be forfeited by the purchaser. Should the purchaser fail to provide, within a reasonable time, details to Magna Knives for the return of their funds, the total value of their funds transferred to date shall be forfeit.

Returns

The availability of returns may be mandated in some circumstances under Australian Consumer Law, this includes situations where defective or incorrect items are shipped. These situations are unlikely to occur as Magna Knives has multiple people inspecting all items for damage upon initial receipt and ensuring the correct item is boxed for shipping.

Magna Knives is pleased to additionally offer a change of mind return policy, where items may be returned providing the following conditions are adhered with. Special order items are ineligible for change of mind refunds.

A return request must be initiated by contacting contact@magnaknives.com and detailing the reason for the return within two days of receiving the relevant item. Magna Knives is under no obligation to approve a return request except as required by law.

If return approval is granted, the item must:

  • Be shipped, at your own cost, to us within two business days. Shipping must be tracked, with tracking numbers provided to Magna Knives within one day of shipping. We recommend items are insured for their full value. We bear no responsibility if returned items are lost or damaged in transit. We will provide the return address in the return authorisation.; and
  • Be in unused condition, with no damage, wear, modification, or other signs of use.; and
  • Be returned with all original retail packaging and accessories, including paperwork, labels, stickers, screws, tools, and other like items. Items must be returned in the original outer shipping container (i.e. cardboard box), with any packaging material / filler reused to secure the item and its retail box. All retail packaging and accessories must similarly be returned in unused condition, with no damage, wear, modification, or other signs of use.; and
  • Be returned with your personal details sufficient for us to identify you, including a copy of the return authorisation from us.

If any of these conditions are breached, Magna Knives may refuse a return, even after previously providing approval. Items received by Magna Knives where return conditions have been breached will be reshipped to you at your own expense.